Refund & Cancellation Policy

• Cancel 7 or more days before your programme start date and you receive a full refund of the amount paid.
• Cancel less than 7 days before the start date and you receive a refund of the amount paid, less any consultation already delivered and any meal kit already dispatched.

Our programmes are personalised: once your assessment has been reviewed and your plan prepared, that work has been carried out specifically for you.

• Within the first 7 days of the start date, and before your first consultation has taken place, you may cancel for a refund of the amount paid less a deduction for the assessment and plan already prepared for you.
• After your first consultation has taken place, fees for the current programme cycle are non-refundable.
• Where a programme is paid in instalments, cancelling stops future instalments from the date we receive your request. Instalments already paid are treated as above.

• We cancel or are unable to deliver your programme.
• We decline your enrolment because the programme is not clinically suitable for you.
• You were charged in error, or charged more than once for the same enrolment.
• A meal delivery arrives damaged, spoiled or materially incorrect and we cannot replace it.

• Consultations that have already taken place, and sessions missed without notice.
• Perishable meal items that have already been dispatched or delivered, except where they arrive damaged, spoiled or materially incorrect.
• Programmes where the stated duration has already been completed.

Email Support@remdi.in from the address used at enrolment, or call +91 72076 46868. Please include your name, the programme, the date of purchase and the reason for cancelling.

We acknowledge every request within 2 working days and tell you the outcome, including how any refund has been calculated.

• Approved refunds are returned to the original payment method used at enrolment. We cannot refund to a different account.
• Refunds are processed within 5-7 working days of approval.
• Once processed, your bank or card issuer may take a further few working days to show the credit on your statement.
• Refunds are made in Indian Rupees. Any bank or currency conversion charge levied by your own bank is not within our control.

If you are unhappy with a refund decision, write to Support@remdi.in and we will review it. Our contact details are:

RemNutri Health Private Limited
# 3-550, Street No. 8, Chandanayak Nagar, Ayyappa Society, Madhapur, Hyderabad 500 081, Telangana
Email: Support@remdi.in
Phone: +91 72076 46868