Shipping & Delivery Policy

• When access starts. Your programme begins on the start date confirmed in your enrolment email. We send that confirmation within 24 hours of receiving payment.
• Onboarding. A member of our team contacts you within 2 working days of enrolment to schedule your first consultation and collect any further health details.
• Consultations. Sessions are delivered online by video or telephone at a time agreed with you. Joining details are sent by email ahead of each session.
• Plans and materials. Your personalised meal plan and programme materials are delivered by email, normally within 3 working days of your first consultation.
• Ongoing support. Support continues for the full duration of the programme as described on its programme page.

There is no physical shipment for online programmes, so no shipping charge applies to them.

Where your programme includes physical meals or meal kits, the following applies.

• Dispatch. Orders are dispatched within 2-3 working days of the order being confirmed, or on the schedule agreed for a recurring plan.
• Delivery area. We currently deliver meals within Hyderabad and Secunderabad. If your location is outside our delivery area we will tell you before you pay, and the programme will be provided in its online form instead.
• Delivery charges. Any delivery charge is shown at checkout before you pay. Where a programme includes delivery, no separate charge applies.
• Tracking. We confirm each dispatch by email or SMS, with tracking details where our delivery partner provides them.
• Receiving your delivery. Because meals are perishable, please ensure someone is available at the delivery address at the agreed time. If a delivery cannot be completed because no one is available, we may not be able to replace it.

We aim to meet every timeline above. Delays can occasionally occur due to weather, transport disruption, public holidays or other circumstances beyond our control. If your delivery or consultation is delayed we will contact you with a revised time.

If a meal delivery arrives damaged, spoiled or materially incorrect, contact us within 24 hours of delivery at Support@remdi.in or +91 72076 46868, with photographs where possible. We will replace it or, where that is not possible, refund it in line with our Refund & Cancellation Policy.

Tell us at least 2 working days before a scheduled delivery if your address or preferred time changes, so we can update it before dispatch.

RemNutri Health Private Limited
# 3-550, Street No. 8, Chandanayak Nagar, Ayyappa Society, Madhapur, Hyderabad 500 081, Telangana
Email: Support@remdi.in
Phone: +91 72076 46868